FAQs
When do you no longer accept refunds?
Products that have spent more than 2 weeks with a customer may no longer be deemed returnable. Periods beyond this time will only be considered at our discretion.
Do I have to pay for returns?
Our handling of return fees is mostly based on the customer’s location. Customers ordering from outside the US may incur all or part of return charges.
Is it possible to buy a product that is out of stock?
Products that are out of stock may be available again at a future date. It is therefore possible to buy a product that is out of stock. It is also advisable to contact support if we have what you’re looking for in a physical store.
Can I make changes to my order?
Yes, you can make changes to your cart as long as we’ve not processed it or sent the package for shipping. It is advisable that you let us know of your changes as soon as you can because it is possible, we process your orders sooner than you expected.
Can I cancel my order?
Orders can only be cancelled if they’ve not been processed for shipping. We also do not cancel orders that have been pre-ordered by a customer.
Can I shop without signing in?
Yes, you can shop the website without signing in. Guests are allowed to make selections of products at any time. However, signing in ensures that the products in your cart can be purchased during check out.
Can I make purchases online and retrieve in a store?
In-store options are available based on your location and the particular product you’re purchasing.
Can I return products I bought online?
Items bought from our online store and do not meet customer’s requirements can always be returned, provided they remain in good condition.
How long does it take before I can get refunds?
Refunds on products returned are made within a 30-day period.
How can I request more information regarding a specific?
If the information that you are looking for about an item is not included in the description on our website, feel free to reach out via [email protected] We will do our best to respond as soon as possible.
