Frequently Asked Questions
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Products that have spent more than 2 weeks with a customer may no longer be deemed returnable. Periods beyond this time will only be considered at our discretion.

Our handling of return fees is mostly based on the customer’s location. Customers ordering from outside the US may incur all or part of return charges.

Products that are out of stock may be available again at a future date. It is therefore possible to buy a product that is out of stock. It is also advisable to contact support if we have what you’re looking for in a physical store.

Yes, you can make changes to your cart as long as we’ve not processed it or sent the package for shipping. It is advisable that you let us know of your changes as soon as you can because it is possible, we process your orders sooner than you expected.

Orders can only be cancelled if they’ve not been processed for shipping. We also do not cancel orders that have been pre-ordered by a customer.

Yes, you can shop the website without signing in. Guests are allowed to make selections of products at any time. However, signing in ensures that the products in your cart can be purchased during check out.

In-store options are available based on your location and the particular product you’re purchasing. 

Items bought from our online store and do not meet customer’s requirements can always be returned, provided they remain in good condition.

Refunds on products returned are made within a 30-day period.

If the information that you are looking for about an item is not included in the description on our website, feel free to reach out via [email protected] We will do our best to respond as soon as possible.

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